General Terms and Conditions of Use
These terms and conditions govern the relationship between PLAY REHA Ltd. and its clients. By clicking on a site, image, link or button located on the Web page: playreha.com, it is assumed that you accept or agree to these Terms and Conditions.
For the purposes of these General Terms and Conditions, the following expressions shall carry the following meaning:
1. PLEY REHA Ltd. is a trading company, duly registered according to the requirements of the Bulgarian legislation, with company PLAY REHA Ltd., UIC: BG204409740, with headquarters and address of management Vratsa, j.k. Dubnik bl.40 entr.1 fl.1 apt.1
2. “Web page" is a web site on the public Internet space with the domain playreha.com
3. "Content" - shall have the following definition:
- All information on the web page that can be viewed using an electronic device;
- The content of all e-mails sent to the User and Client by PLAY REHA Ltd. by electronic means and / or any other means of communication;
- Any other information to a User or Client received by an employee of PLAY REHA Ltd., regardless of the means of communication;
- Information related to products, services, prices, discounts and / or fees applied or offered by PLAY REHA Ltd.;
- Information about PLAY REHA Ltd. or any other information whatsoever with source PLAY REHA Ltd.
4. "Client" - a person who accesses the content, services or the web page of PLAY REHA Ltd. in any way, and creating a profile, uses the services offered by PLAY REHA Ltd. Products.
5. "Profile" shall mean an element consisting of two names, a telephone number, an e-mail address, a country and a password that allow only one Client to access limited parts of the Web page and through which the Services are accessible and information between PLAY REHA Ltd. and the Client is exchanged.
6. "Document" - these General Terms and Conditions.
7. “Distance Contract" - any contract concluded by and between PLAY REHA Ltd. and the Client without physical contact through the exclusive use of one or more means of distance communication up until the conclusion of the contract, including at the moment of signing a contract. In order to avoid and doubt, it is agreed that each individual order is a separate distance contract;
8. "Brochure, notification, message" - electronic information means concerning products or promotions offered on the part of PLAY REHA Ltd. at a certain time, without binding PLAY REHA Ltd. with the provided information.
2. GENERAL PROVISIONS
2.1. This Document defines the general terms and conditions under which the Client may use the Web page and its content, to place an order for services offered by PLAY REHA Ltd. in the cases where there is no other valid written agreement between PLAY REHA Ltd. and the respective Client. The document shall also apply to the settlement of relations between PLAY REHA Ltd. and the Client in respect of distance contracts concluded by and between them.
2.2. Use, including but not limited to, access to, browsing and viewing of the Content of the Web page and / or the products, including making statements and signing contracts, shall imply that Client is aware, agrees, accepts and undertakes to comply with these Terms and Conditions.
2.3. Access to the services provided by PLAY REHA Ltd. for the conclusion of distance contracts is possible only through the publicly available playreha.com web page.
2.4. The Client shall bear liability for all property damage on PLAY REHA Ltd and / or third parties incurred by his conduct - action and / or inaction when using the web page, its Content and the Services offered.
2.5. In the event that the Client does not agree and / or does not accept and / or cancels his agreement with these Terms and Conditions and / or a part of them, he / she shall not use the Web page, the Content and the Services, shall not make any statements and shall not conclude contracts within the meaning of these General Terms and Conditions. Should the Client fail to fulfill his obligations under the preceding sentence, the provision under point 2.2. of these Terms and Conditions shall be applied.
2.6. The Client may not retroactively withdraw his consent with the contents of these Terms and Conditions, while there is an effective contractual relationship or until he pays all amounts due under a contract to PLAY REHA LTD.
2.7. The Client shall be entitled to withdraw his consent with this document at the time of the execution of the Order in the event that the Client has no liabilities to PLAY REHA Ltd. and only if the implementation of the order has not begun. In this case, PLAY REHA Ltd will terminate the order without incurring additional liabilities and without any party being liable for any damage occurred.
2.8. The services of the web page may only be used by Clients who have been duly registered / have filled in a registration form according to the requirements of PLAY REHA Ltd. and have not been rejected by PLAY REHA Ltd., regardless of the reason. Persons under 18 years of age may not use the Web page, Content, and Services, make statements, and enter into contracts within the meaning of these Terms and Conditions. By registering on the Web page and creating a Profile, the person declares that he / she is of age (18 years) and that the data provided by him / her are truthful. For the use of untrue data, the Client shall bear criminal responsibility.
2.9. By placing an order through the Internet portal, the Client declares that he / she is familiar with and accepts these General Terms and Conditions and that he / she expressly agrees to the conclusion of distance contracts.
2.10. PLAY REHA Ltd. shall be entitled to transfer its rights and obligations under this Document and under any contract and distance contract to a third party, in which case PLAY REHA Ltd. shall not be relieved of responsibility for the fulfillment of the transferred obligations with respect to the Client, and the transferee shall become a co-debtor of PLAY REHA LTD. The transferring of rights under the preceding sentence shall be carried out by a written notice from PLAY REHA Ltd. to the Client.
3.1. All content, including but not limited to, static images, dynamic images, text and / or multimedia content, design, software, databases, information and any other content posted on the Web page are the exclusive property of PLAY REHA Ltd.
3.2. Without the express written consent of PLAY REHA Ltd., the Client shall not be entitled to copy, transfer, modify or make any alterations, uses, links, exhibits, including any content in any context other than that of PLAY REHA Ltd. , including any content from the PLAY REHA Ltd.’s web page, removing images, brands, distribution of materials prepared for reproduction, modification, or display of content.
3.3. Any use of the Content for purposes other than those expressly mentioned in these Terms and Conditions is prohibited.
4.1. PLAY REHA Ltd. publishes on its web page its complete and accurate data for identification and contact details for the Client.
4.2. By filling out the contact form provided on the Web page, the Client agrees and allows PLAY REHA Ltd. or its representative to contact the Client through the information provided.
4.3. Partial or complete filling in of the contact form shall not oblige PLAY REHA Ltd. to provide feedback to the Client.
4.4. By filling out the contact form, the Client expressly gives his / her consent to receive notifications, messages and information from PLAY REHA Ltd. The access to the web page, the use of the presented information, the visit to its pages or the sending of e-mail notifications addressed to PLAY REHA Ltd. are done electronically, by telephone or other means available to the Client, which is a presumption that the Customer agrees to receive notifications from PLAY REHA Ltd. electronically and / or by phone, including e-mail communication or web page notifications.
4.5. PLAY REHA Ltd. reserves the right not to respond to all requests of any kind received by any means (electronic way, telephone, etc.).
5. BROCHURES, NOTIFICATIONS, AND MESSAGES
5.1. When a Client creates a Web page Profile, accepting the Terms and Conditions, he agrees by default to receive Brochures, Messages and / or Notifications from PLAY REHA Ltd.
5.2. The Client may refuse to receive Brochures and / or Notifications at any time by giving a written notice to PLAY REHA Ltd. for this. The refusal to receive Brochures and / or Notifications does not imply that the Client rejects, amends or waives the acceptance of these Terms and Conditions.
5.3. PLAY REHA Ltd. reserves the right to choose whom to send Brochures and / or Notifications as well as to remove from its database a Client who has given his / her consent to receive Brochures and / or Notifications without any future engagements by PLAY REHA Ltd. or additional notice.
6. PERSONAL DATA. CONFIDENTIALITY
6.1. By accepting these General Terms and Conditions, the Client expressly agrees to the processing of the personal data provided by him/her by PLAY REHA Ltd. PLAY REHA Ltd. processes (collects, uses, provides, etc.) personal data of Clients for the following purposes only:
- Confirmation, delivery and billing of an order placed;
- Verification, validation and processing of payments and transfers;
- Canceling orders and resolving other issues of any kind related to an order or a contract for purchased products or services;
- Providing access to services, including the execution of distance contracts and all relations between the parties arising from them;
- Sending brochures, notifications and messages for marketing purposes;
- Making contact with Clients for service, marketing, and strategic purposes.
6.2. The Client has the right to oppose the collection of personal information and request its deletion, thereby withdrawing his/her consent to these Terms and Conditions and waiving any rights described herein without any further obligation on the part of either party to the other and / or without any of the parties being held liable for any damage caused to the other.
6.3. The Client shall be entitled to change the data originally provided by him / her in order to declare a change if such has been made.
6.4. The personal data that PLAY REHA Ltd. requires when registering a Client are used only for the servicing of the Client - confirmation and execution of orders, delivery of information in the form of a newsletter and connection with the users in possible occurrence of problems related to ordering services from the Internet portal. PLAY REHA Ltd. shall ensure that the data in question will not be provided in any form to third parties or be used for purposes other than those described above.
6.5 PLAY REHA Ltd. may process and provide personal data to third parties in cases where this is required by authorized state or municipal authorities, as well as in cases provided by a statutory act in force at the time of the event.
7. IMPLEMENTATION OF SALES ON THE PLEY REHA LTD. INTERNET PORTAL
7.1. Access to Services:
7.1.1. Access to services is allowed to every customer who has filled in a registration form, has created a profile on the Web page of PLAY REHA Ltd., and has paid a price for the service.
7.1.2. In order for access to Services to be granted, the Client must accept these Terms and Conditions.
7.1.3. PLAY REHA Ltd. may restrict a certain client’s access to Client Services in view of his previous unauthorized actions and / or lack of actions without prior warning or notice.
7.1.4. Every Client can only have one profile on the web page. PLAY REHA Ltd. does not allow the sharing of one Account among several parties, and it is expressly agreed that the liability for all damage incurred by such sharing shall be borne by the Client. Notwithstanding, PLAY REHA Ltd. reserves the right to limit or terminate a Client’s access to the Web page without notice if there has been detected an attempt to share and / or unauthorized sharing of a Profile among several parties.
7.2. Offered products and services
7.2.1 PLAY REHA Ltd. can publish on the web page information about offered products and services, active promotions, expected products and services, future promotions, etc.
7.2.2. PLAY REHA Ltd. may at any time for one or more Clients to limit the possibility of buying existing products or services.
7.2.3. All prices related to the presented products and services are in Bulgarian less (BGN) and include Value Added Tax (VAT). The price of a product may not include the delivery price of the same (if any), in which case when the distance contract is concluded before the completion of the order PLAY REHA Ltd. shall indicate on the web page the exact value of the additional delivery costs which the Client must pay as well the total value of the order, including the price of the ordered products including all taxes, fees, etc. and cost of delivery. With the conclusion of the distance contract, the Client gives his express consent to the payment of the total value, including the cost of delivery, if any, in the amount specified when the distance contract is concluded.
7.2.4. Billing of purchased products or services is only in Bulgarian Levs (BGN). Invoices are issued only to the name of the Client who has placed the order.
7.2.5. All information used to describe products or services on the web page, including but not limited to, text, static, dynamic images, multimedia presentations, etc. are not contractual obligations for PLAY REHA Ltd. and are only a way of presenting.
7.2.6. PLAY REHA Ltd. reserves the right to change the prices of the products and services offered without prior notification to the Client.
7.2.7. The price of the products and services is the price indicated at the time of the order.
7.2.8. The price of the promotional products and services is the one indicated at the time of the order, during the promotional period, if such is mentioned, and under the other conditions expressly indicated by PLAY REHA Ltd. if any.
7.2.9. The Client may decline the products or services purchased under the contract, under the terms and conditions of Art. 7.6 of these Terms and Conditions.
7.2.10. PLAY REHA Ltd. at its sole discretion and under unilaterally laid down by it conditions may provide an additional discount to certain clients.
7.3. Order on the Internet
7.3.1. The Client may order the products and services offered by PLAY REHA Ltd. at any time and only through the web page and through the registered by him profile.
7.3.2. By placing his order, the Client declares that all the information required for the purchase process is truthful, complete and up-to-date at the time of completion of the order.
7.3.4. PLAY REHA Ltd. may unilaterally refuse to execute all or part of the products and services ordered by the Client by notifying him in advance without any further liabilities for either party and without either party being liable for damages caused in the following cases:
126.96.36.199. the information provided by the Client on the web page is incomplete and / or incorrect;
188.8.131.52. the actions of the Client on the Web page may cause and / or cause harm to any kind to PLAY REHA Ltd. and / or its partners or Clients;
184.108.40.206. other legitimate reasons
7.3.5. On the web page at the beginning of the ordering process at the latest, PLAY REHA Ltd. indicates whether there are restrictions on the delivery of the products or services and what means of payment it accepts. Typically, the Client shall choose one of the following methods of payment:
220.127.116.11. by bank transfer via an automatically generated payment order and / or by a debit card and / or by a credit card and / or via a virtual POS terminal;
18.104.22.168. through an ATM with an automatically generated code;
22.214.171.124. through the Paypal system;
126.96.36.199. in cash at the Easypay cashiers
7.3.6. The Client agrees to make a payment in accordance with the payment method chosen by the Client for the products or services and according to the terms and conditions between the Client and the respective payment service provider. In the event that PLAY REHA Ltd. does not receive a payment in accordance with the Client’s chosen method, PLAY REHA Ltd. has the right to consider the Client’s order as invalid or to consider that the Client has given up on the order.
7.3.7. If the Client changes his or her personal information through the templates available on the Web page, all existing contracts in effect at the time shall remain in force with the data provided by the Client at the time of the conclusion of the contract.
7.4. Contract and Execution
7.4.1. The contract is deemed to have been concluded at the moment of confirmation of the order by the Client and receipt of payment for the requested products or services by PLAY REHA Ltd.
7.4.2. Upon confirmation of payment, PLAY REHA Ltd. will provide the Client with access to the offered products and services under the terms and conditions of the concluded contract.
7.4.3. The risk of using the products and / or services passes over to the Client as soon as the product or service is launched, at which point the Client is deemed to start using the same.
7.4.4. The contract shall be deemed to have been terminated upon expiry of the service (program / exercise set) purchased by the Client, which term is additionally defined for each individual service. After expiry of the contract, the service is deactivated.
7.5. Quality and Warranties
7.5.1. The Client is entitled to use the statutory warranty provided by the Client Protection Act for compliance of the purchased products and services with the sales contract.
7.5.2. All products and services are sold with digital content that cannot be delivered on a physical medium.
7.6. Withdrawal Form
7.6.1. A client of PLAY REHA Ltd. may withdraw from a contract in the following cases:
188.8.131.52. Before starting the product and / or the service. For the avoidance of any doubt it is accepted and the Client explicitly agrees that with the starting of a program, performance of the contract has begun, respectively the obligation of PLAY REHA Ltd. to provide the product or service has been performed.
184.108.40.206. The Client shall be entitled, without due compensation or penalty and without giving any reason, to withdraw from the distance contract within 14 days of the date when the Client received a code for access to the products and / or services, that the product / service / has not been not started.
7.6.2. The Client shall inform PLAY REHA Ltd. of his/her intention to withdraw from the distance contract under Art. 220.127.116.11., stating his decision unequivocally by any means of written communication (e-mail, fax or other) within the scope of art. 18.104.22.168. term.
7.6.3. The Client explicitly agrees and confirms that with the launch of the product / service / the contract on the part of PLAY REHA Ltd. shall be considered fulfilled. In order to avoid any doubt, the Client shall agree and confirm that when the product / service is started, the latter loses his / her right to withdraw from the contract, respectively, the amounts paid by the contract will not be refunded to him / her.
7.6.4. In case of withdrawal from the distance contract under the procedure of Art. 7.6.1. PLAY REHA Ltd. will refund to the Client all payments received by the Client within 14 days of the date of notification by the Client that the latter has exercised his / her right to withdraw from the contract. Refund shall be made by bank transfer on a personal bank account specified by the Client, opened in the Republic of Bulgaria, and such refund shall not be related to costs for the Client. If the payment is made via the virtual POS terminal of First Investment Bank, if it is necessary to refund the amount paid with a card, then the amount will be refunded only to the card with which the payment was made.
8. PERSONAL DATA ABUSE
8.1. PLAY REHA Ltd. shall not bear any responsibility in the event that Client has been misled and / or has suffered damage from acts or omissions of third parties who represent themselves as representatives of PLAY REHA Ltd.
8.2. The Client undertakes to inform PLAY REHA Ltd. upon the existence of such attempts using the available forms of contact.
8.4. The contacts made by PLAY REHA Ltd. via remote communication tools (such as e-mail) contain complete and consistent information about the sender of the message and links to it at the time of sending.
9.1. PLAY REHA Ltd. shall not be responsible for the actions of any person who uses the Content and / or information from the web page.
9.2. PLAY REHA Ltd. shall not be responsible for any damage that results from the use or inability to use information about the type of content presented on the Web page or any errors or omissions in the Content that may cause damage.
9.3. PLAY REHA Ltd. does not guarantee the Client access to the Web page, to content, to the profile or to products and does not grant the right to download and to a partial or complete change, copying or use of any Content in any way or to transfer to third parties content to which he / she has / has acquired / access under the terms of this document without the express written consent of PLAY REHA Ltd.
9.4. PLAY REHA Ltd. shall not be liable for the way the Client uses the products and / or services provided. To avoid any doubt, the Client shall declare and agree that:
9.4.1. he is familiar with the specifics of the products or services offered by PLAY REHA Ltd. and that they will be provided in digital / intangible / kind;
9.4.2 The products or services offered by PLAY REHA Ltd. are a set of exercises/programs designed to improve the physical condition and tone;
9.4.3. the performance of the products and services is not mandatory but advisory, and does not fulfill exercise programs as per medical prescription but does so at his own free will;
9.4.4. will perform the products or services / exercise complex / according to instructions available on the playreha.com web page of PLAY REHA Ltd.;
9.5. The Client confirms and agrees that the liability for any damage that may be caused by the incorrect execution or application of the products or services shall be borne entirely by and at the expense of the Client.
10. FORCE MAJEURE
10.1. Except where expressly stated otherwise, any party to a contract that is still in force shall not be liable for a default, in whole or in part, and / or in cases where the obligations are beyond the terms of the contract in the event that the default of the obligations has occurred as a result of force majeure.
10.2.The party or a legitimate representative of its, who relies on force majeure, shall immediately and exhaustively notify the other Party of the occurrence of the event in question and take precautionary measures to limit its consequences.
10.3. The party or its legal representative who relies on the above described event shall be relieved of liability only if the occurrence of the event hinders him from performing the contract in good faith.
10.4. If within 14 days of the occurrence of the event it cannot be overcome, each party shall have the right to request from the other termination of the contract without any party being liable for damages.
11. DISPUTES AND APPLICABLE LAW
11.1. By using, visiting, viewing, and so on the Web page of PLAY REHA Ltd. the Client agrees with these General Terms and Conditions.
11.2. Any dispute relating to these General Terms and Conditions that may occur between a Client and PLAY REHA Ltd. shall be resolved by mutual consent. If this is not possible, they will be referred to the competent Bulgarian court in accordance with the Bulgarian legislation.
11.3. PLAY REHA Ltd. shall not be responsible for any damage, missed profits, costs, claims or other liabilities if they have occurred upon non-observance of these General Terms and Conditions.
11.4. If any of the terms or provisions mentioned above is or is found to be non-truthful or invalid for any reason, this shall not affect the validity of the other provisions.
12. FINAL PROVISIONS
12.1. PLAY REHA Ltd. reserves the right unilaterally and without prior notice to make changes to these General Terms and Conditions and any changes on the web page and its structure.
12.2. PLAY REHA Ltd. shall not be responsible for any errors that may appear on the Web page for any reasons, including those caused by changes, adjustments, etc., which have not been made by the administrator of the web page.
12.1. If a Client has any questions, inquiries or suggestions to PLAY REHA Ltd., please contact: +359889250440 and e-mail: firstname.lastname@example.org
These General Terms and Conditions were adopted on 08.08.2018. and shall enter into force as of 09.08.2018.