Privacy policy


We "Play Reha" Ltd. with UIC: 204409740, address: Vratsa; Dabnika building.40 entrance.1 apt.1 and Official representative: Marin Benkin,  are committed to protecting your personal data in full compliance with Regulation (EU) 2016/679 "EU General Regulation on Data Protection", as well as with the Bulgarian legislation. We recommend that you familiarize yourself with this privacy policy and what personal data we process in our online store as part of our activities when you contact us in connection with the products and services offered, including through our website.


We reserve the right to periodically update and amend this Privacy Policy to reflect any changes to the way we process your personal information. In such cases, we publish the amended version of the Privacy Policy on our website and therefore we kindly ask you to periodically check its content.


Who are we and how to contact us?


Play Reha is a trademark of Play Reha Ltd .; UIC: 204409740; address: Vratsa; Dabnika residential complex, building  40, entrance 1, apartment 1 and official representative: Marin Benkin. For the purposes of data protection legislation, we are the administrator in the processing of your personal data.


Your opinions are important to us and we are always ready to provide you with additional information that you may need in connection with the processing of your data. Therefore, we suggest that you contact our employee responsible for personal data protection by e-mail at:


What categories of personal data do we process?


We collect your personal information provided directly by you, so you decide what kind of information to provide us.


What personal information do we collect?


- To create a profile in the online store, to control the access and identification of the profile: first and last name and e-mail address;




- For orders and / or contracts for delivery of goods: your chosen product, first and last name, e-mail address, contact phone number, country, delivery address;




- For the issuance of the invoice and its processing - first and last name, billing adress, shipping adress,   e-mail, method of payment, payment amount, products ordered and the date of purchase. It is possible to request other data, which is obligatory, in accordance with the normative procedure.


We do not collect or otherwise process sensitive data included in special categories of personal data in the General Data Protection Regulation. In addition, we do not wish to collect or process data from minors under the age of 16.


What are the purposes and grounds of the processing?


We will use your personal data for the following purposes:


1. Provision of goods and services in your favor


This general objective may include, as appropriate:


-processing of orders, including receiving, shipping and invoicing of the same;

-resolving problems related to order cancellations or any other problems related to orders, purchased goods or services;

-return of products in accordance with legal provisions;

-reimbursement of the products in accordance with the legal provisions;

-assistance, including answering your questions regarding your orders.

The processing of your data for these purposes is in most cases necessary for the conclusion and implementation of a contract between "Play Reha" Ltd. and you. In addition, processing for these purposes requires processing in accordance with applicable law, including tax and accounting legislation.


2. Improving our services


Our goal is to always offer you the best in your recovery and online shopping. To this end, we may invite you to complete satisfaction surveys after the completion of an order, or to conduct them directly or with the help of partners, market research and research.


We base these activities on our legitimate business interests and always ensure that your fundamental rights and freedoms are unaffected.


3. Marketing


In order to make your visits to our site as functional as possible, we use the so-called "cookies". Cookies are small files with information that can be stored in your Internet browser (eg. data for the language used).




Our site uses the following types of cookies to facilitate your navigation:




- Cookies necessary for the operation of your device, which give you the opportunity to use the basic functions of any type of device such as managing your account and shopping cart.

- Customizable cookies, which give you the opportunity to visit the webpage  in a personalized way from your previous visits and requests. They allow you to find the offers that suit you the most;




You can set up your internet browser so that it does not remember cookies or delete the ones already remembered. If you would like to take advantage of these features, please contact the developer of your internet browser.


4. Protection of our legal interests


There may be cases in which we use or transmit information to protect our rights and business. These may include:


-measures to protect the website against cyber attacks;

-measures to prevent and detect attempted fraud, including the transmission of information to competent public authorities;

-measures to manage various other risks.

The main reason for these types of processing is our legal interests in protecting our business by stipulating that we ensure that all measures we take secure a balance between our interests and your fundamental rights and freedoms.


In addition, in some cases, our processing is based on legal provisions such as the obligation to protect goods and values​​provided by the applicable legislation in this regard.


How long do we keep your personal data?


As a rule, we store your personal data until the warranty period of the goods purchased by you. You can always ask us to delete certain of your personal information and we will respond to this request by retaining certain information when applicable law or legal interests so require.


To whom do we send your personal data?


Depending on the case, we may transmit or give access to some of your personal data to the following categories of recipients:


-courier service providers;

-payment / banking service providers;

-other companies with whom we can develop joint programs to market our goods and services.

If we are required by law, or if this is necessary to protect our legitimate interests, we may also disclose certain personal information to public authorities.


We guarantee that access to your data by private third-party entities is carried out in accordance with the legal provisions in the field of data protection and confidentiality of information, on the basis of contracts concluded with them.


To which countries do we transfer your personal data?


We currently store and process your personal data in Bulgaria.


How do we protect the security of your personal data?


We are committed to ensuring the security of personal data by applying appropriate technical and organizational measures.


We store your data on secure servers using the latest encryption algorithms and ensure the storage of backups.


We use the U-Pay payment processing service to make payments. All payment information is encrypted using SSL technology.


Despite the measures we take to protect your personal data, we are aware that, in principle, the transmission of information over the Internet or other public networks is not completely secure, and there is a risk that the data may be viewed and used by unauthorized third parties. We cannot be held responsible for vulnerabilities in systems that are not under our control.


What are your rights?


The General Data Protection Regulation recognizes a number of rights in relation to your personal data. In this regard, you have the following rights with respect to your personal data processed by us:


1. right to information;


2. right of access to your personal data;


3. right of correction;


4. right of deletion;


5. right to limit the processing;


6. right to data portability;


7. right to object to the processing of your personal data.




The right of data subjects to information is exercised through the concise, comprehensible and easily accessible information provided in this document, which relates to the processing. Additional information related to the processing of your personal data, which is due in accordance with the current regulations, you can get as a data subject by submitting an electronic application to the e-mail address of "Play Reha" Ltd .;




The rights of data subjects are interpreted in the sense given in the provisions of Chapter Three of (Regulation (EU) 2016/679). In case of a complaint in connection with the exercise of these rights, the data subject has the right to request a review of his case, and in case of refusal to review - to file a complaint to the supervisory authority - the Commission for Personal Data Protection.




You may request access to your data, the correction of errors in our files, and / or raise objections to the processing of your personal data. You can also exercise your right to lodge a complaint with the competent supervisory authority or the court. Depending on the case, you may also have the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.



How do we protect your rights?


We process your personal data only in accordance with the above purposes and deadlines. Our site has a high level of security, as all data goes through SSL encryption. You can withdraw your consent to the processing of personal data at any time by writing to us at




What data protection measures do we apply?


We provide maximum protection to all persons when they provide us with their data. We do not distribute your personal data without your explicit consent. After the expiration of the period for processing your personal data, they will be permanently deleted and will not be used in the future, unless you have your explicit consent.






If you have any questions about the Privacy Policy you can contact us at: or by phone +359889250440